Quality Lead

Description

Harlan Global Manufacturing is seeking a hands-on Quality Technician to support quality assurance activities, vehicle inspections, warranty investigations, customer quality concerns, and continuous improvement efforts. This position is responsible for inspecting vehicles and components, identifying quality issues, investigating warranty claims, and working with production teams to prevent defects before products reach customers.

The ideal candidate will have experience in manufacturing quality, possess strong problem-solving skills, and be comfortable interacting directly with customers regarding quality and warranty-related matters. Experience with Lean Manufacturing or Six Sigma methodologies is preferred but not required.

Essential Duties and Responsibilities

Vehicle & Product Inspection

• Perform hands-on inspections of      completed vehicles, assemblies, components, and manufactured products.
• Verify products meet company      quality standards, customer specifications, and applicable regulatory      requirements.
• Document inspection findings and      maintain accurate quality records.
• Identify defects,      non-conformances, and workmanship issues during production and final      inspection.

Customer Quality & Warranty Support

• Assist in investigating customer      complaints and warranty claims.
• Communicate directly with      customers regarding quality concerns and warranty-related issues.
• Coordinate inspections and      evaluations of returned parts and vehicles.
• Document findings and recommend      corrective actions to prevent repeat issues.
• Maintain records of warranty      claims, resolutions, and quality trends.

Quality Improvement

• Participate in root cause      investigations involving product defects and quality failures.
• Support implementation of      corrective and preventive actions.
• Assist in developing and      improving inspection procedures, quality standards, and work instructions.
• Work with production personnel to      identify opportunities for reducing defects and improving product quality.
• Monitor recurring issues and      recommend process improvements.

Supplier & Production Support

• Assist in evaluating incoming      materials and components for quality compliance.
• Support supplier quality      investigations when component defects are identified.
• Collaborate with production,      engineering, and operations teams to resolve quality concerns.
• Help ensure quality requirements      are understood and followed throughout the manufacturing process.

Documentation & Compliance

• Maintain inspection reports,      quality records, corrective action documentation, and warranty files.
• Assist with internal quality      audits and compliance activities.
• Support continuous improvement      initiatives and quality management system requirements.

Requirements

Required

• High school diploma or GED      required; technical degree or related training preferred.
• Minimum 2 years of manufacturing,      quality control, inspection, or related experience.
• Experience performing hands-on      inspections of manufactured products, vehicles, or equipment.
• Strong attention to detail and      problem-solving abilities.
• Ability to read and interpret      drawings, specifications, and inspection requirements.
• Effective written and verbal      communication skills.
• Proficiency with Microsoft Office      applications.

Preferred

• Experience in vehicle, trailer,      transportation equipment, automotive, or related manufacturing      environments.
• Knowledge of quality inspection      methods and root cause analysis techniques.
• Familiarity with Lean      Manufacturing principles.
• Six Sigma training or      certification (Green Belt preferred but not required).
• Experience with ISO 9001 or      similar quality management systems.