Operations Administrator

Position Overview Dagley Insurance Agency is seeking a highly organized Operations Administrator for our Katy Office (Hybrid schedule). Working closely with the VP of Operations, you will provide comprehensive operational support and take full management of the agency's KeyHub system. Your ultimate goal is to maintain flawless operational efficiency, troubleshoot administrative roadblocks, and allow executive leadership to focus entirely on scaling the business.

Key Responsibilities

• Identity & Systems Management: Serve as the primary administrator for the KeyHub password management system, execute employee onboarding/offboarding for carrier logins, update passwords in AMS/Credential Manager, and resolve routine access issues.

• Operations Support: Support the VP of Operations with daily tasks, assist in documenting SOPs, manage active insurance licenses, ensure compliance across 47 states (including annual reports and multi-state fees), and manage logistics for monthly leadership meetings.

• HR Administration: Execute transactional HR tasks (new hires, terminations, data changes) using platforms like iSolved, and manage benefits enrollment communications and tracking.

Qualifications & Skills

• 3+ years of experience in operations, office administration, or an executive support role.

• Tech-savvy and comfortable navigating KeyHub, AMS360, iSolved, eNavigator, MFA tools, and carrier portals.

• Exceptional attention to detail, specifically regarding compliance deadlines and multi-state fee schedules.

• Proactive problem solver capable of independently troubleshooting administrative roadblocks.

• Must be trustworthy and capable of handling sensitive login credentials and employee information with the highest level of confidentiality.

• Prior insurance agency experience is a strong plus, but not mandatory for candidates with a strong operational background.

Compensation & Type

• 40,000-44,000 per year, Full-Time

Why Join Dagley Insurance

• Culture & Growth: We foster a collaborative environment offering direct mentorship from executive leadership and clear pathways for professional development.

• Benefits: We support our team with a comprehensive benefits package including medical, dental, vision, & life insurance, a Health Savings Account, & paid time off.

• Hiring Process: Qualified candidates will be invited for an initial phone screening, followed by an interview at our Katy office to ensure a great mutual fit.

Applicants must be willing to consent to a background check, including a criminal record check, employment, and education verification.