Account Specialist - i6 | Kearneysville, WV | Create great customer experiences!

Job Details: Job Location: DALB Inc - Kearneysville, WV, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Office, Job Category: Customer Service, Who We AreDALB, Inc. is a West Virginia-based manufacturer with more than 40 years of experience serving our industry (printing, thermoforming & fabrication). We’re a hard-working, humble, and close-knit team that values accountability, humility, and long-term commitment. Our workplace culture is rooted in family values, hands-on problem-solving, and an entrepreneurial mindset that drives continuous improvement. Essential Functions Job Duties: Ultimate responsibility for accurate documentation of customer orders Answer phone, email or fax requests from customers to process their orders Ensure proper Customer Profile information is gathered & provided to the Finance Dept. for new/current clients. All sales orders are to be entered into the Company Operating system(s) daily. Initiate request to Engineering & Creative Dept. for New Items / Parts as needed Ensure proper pricing is applied to each part ordered. Work Orders are to be created / issued for every shipment – daily. Prepare work orders & appropriate materials for Finance daily, for invoicing. Record/capture sales information by client for monthly invoicing as needed for special client situations. Prepare credits/information when necessary. Assisting Finance in resolving non-payment issues. Assists other personnel within and outside the Dept. as required for the purpose of supporting them in the completion of their work activities Work with clients from inquiry to quotation – through design approval – to out the door, as defined. Identify/communicate/resolve issues related to production/quality, etc. Communicate regularly with production & sales as to status Identify process improvement opportunities. Coordinate the On-time delivery of all i6 shipments Identify transit times and best mode of transport (considering time / cost). Monitor shipments & deliveries to ensure customer satisfaction Prepare all necessary Customs documentation for all i6 International shipments.Sales / Prospecting: Communicating with Creative Dept., to prepare / develop sales materials to be used for prospective clients. Research / identify opportunities, data gathering and mailing samples for specific NEW market segments as assigned. Secure new business within existing customer/clients, while also building new business in new markets/categories. Coordinate the On-time delivery of all i6 shipmentsQualifications: Core Competency Requirements Sales mentality Excellent oral and written communication skills Sound business judgment, quantitative, analytical, and problem solving skills Strong work ethic, characterized by initiative, drive, and goal orientation! Ability to communicate and work with others in a cooperative – team oriented manner. Strong computer skills necessary (All Microsoft Office programs) with heavy focus on PowerPoint and Excel Good organizational, time management/prioritization and problem-solving skills Attention to detail Required Skills Excellent people / communication skills Ability to analyze and resolve order/ customers issues by working with fellow employees / departments Experience in project management Required Education and Experience College Degree or equivalent combination of education and experiences Customer Service / Project Management experienced preferred.