AI Solution Manager – Revenue Cycle (Product Management)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues  during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.  

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. 

The Corporate Information Services Department is seeking a dynamic and talented AI Solution Manager – Revenue Cycle. 

The Solution Manager holds broad, domain-level ownership (e.g., Revenue Cycle, Coding, Clinical) of AI-driven tools and solutions, which may range from specific applications to a comprehensive portfolio within the domain. Core responsibilities include identifying high-value opportunities, shaping innovative solution concepts leveraging emerging technologies, especially AI, and driving measurable operational and financial outcomes. This role entails full lifecycle ownership, acting as a critical bridge between business, clinical, and technical teams to translate complex domain challenges into scalable, high-impact solutions. The Solution Manager collaborates closely with engineering, data, and operational stakeholders to deliver custom-developed capabilities and continuously optimize them based on real-world performance metrics.

Key responsibilities include:

Domain Ownership & Strategy

• Serve as the accountable leader for a defined healthcare domain (Clinical, HIM/Coding, or Revenue Cycle).
• Develop and maintain a domain-level roadmap and solution portfolio, aligned to enterprise priorities.
• Identify and prioritize opportunities with the highest clinical, operational, or financial impact.
• Stay current on emerging technologies (especially AI) and assess applicability to domain challenges.

Solution Identification & Use Case Development

• Translate complex domain problems into clearly defined solution opportunities and AI-enabled use cases.
• Define success criteria, value drivers, and measurable outcomes upfront.
• Evaluate feasibility across data availability, workflow integration, and technical constraints.
• Frame solutions as scalable capabilities, not one-off applications.

AI & Data-Driven Solution Design

• Apply data literacy and AI fluencyto:
• Ask the right questions of data and models
• Define meaningful metrics
• Interpret outputs at a decision-making level
• Understand AI capabilities, limitations, and risks to appropriately scope use cases.
• Partner with technical teams to shape architectures without directly designing systems.

Cross-Functional Orchestration

• Act as the primary interface between:
• Clinical and operational leaders
• IT and engineering teams
• Data/AI resources
• Translate domain needs into actionable requirements and align stakeholders around a common solution vision.
• Lead discovery sessions, workshops, and solution design discussions.

Value Realization & ROI Accountability

• Define and track clinical, operational, and financial value metricsfor each solution.
• Build business cases and articulate ROI, including cost, benefit, and scalability considerations.
• Monitor performance post-deployment and drive optimization to ensure sustained value.

Solution Lifecycle & Continuous Improvement

• Oversee lifecycle from ideation through deployment and optimization.
• Ensure solutions are:
• Adopted effectively
• Integrated into workflows
• Continuously improved based on feedback and data
• Drive iterative enhancement strategies leveraging new technologies and learnings.

Change Management & Adoption

• Lead domain-level change management efforts tied to new technologies.
• Partner with operational leaders to ensure user adoption and workflow integration.
• Support training and communication strategies for deployed solutions.

Knowledge: 

• Bachelor's degree required with 5-8 years of related experience. Master's degree with 8-10 years of experience preferred
• Comprehensive understanding of clinical, administrative, or revenue cycle workflows within healthcare environments
• Strong knowledge of healthcare operational challenges and inefficiencies, including opportunities for transformation and automation
• Working knowledge of the solution and product lifecycle, from ideation through deployment and continuous improvement
• Understanding of AI capabilities, limitations, and appropriate use cases, particularly in healthcare settings
• Knowledge of healthcare data concepts and analytics, including how data is structured, measured, and interpreted
• Familiarity with healthcare data standards, interoperability, and information flow (e.g., HL7, FHIR)
• Understanding of user-centered design principles and how solutions integrate into clinical and operational workflows
• Knowledge of value drivers in healthcare, including clinical outcomes, operational efficiency, and financial performance
• Understanding of ROI frameworks and financial evaluation methods for technology investments
• Awareness of change management principles in healthcare IT and operational environments

Skills:

• Ability to identify, frame, and prioritize complex domain problems and translate them into actionable solution opportunities
• Strong analytical and strategic thinking skills with the ability to connect business needs to scalable solutions
• Ability to define AI-enabled use cases, including setting success metrics and measurable outcomes
• Skill in interpreting data and AI outputs, and applying insights to decision-making and solution design
• Ability to translate between technical teams and clinical/operational stakeholders, ensuring alignment and clarity
• Excellent stakeholder communication and facilitation skills, including leading discovery sessions and workshops
• Ability to develop and articulate business cases, including ROI, cost-benefit analysis, and value realization
• Strong cross-functional leadership skills, with the ability to influence without direct authority
• Ability to manage competing priorities and maintain alignment across multiple initiatives within a domain
• Skill in driving adoption and change, ensuring solutions are effectively integrated into workflows
• Ability to monitor performance metrics and drive continuous improvement post-deployment
• Experience using structured approaches to requirements definition, workflow design, and solution documentation

License or Registration Requirements: Licensure not required. Clinical or RCM certifications are a plus.

Travel Requirements: up to 10-15% domestic US travel.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams  

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. 

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. 

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.