Chief Commercial Officer

CHIEF COMMERCIAL OFFICER - JNBANK

WHO WE ARE

JNBank a member company in the JN Group is the third largest bank in Jamaica. Weare a bold and courageous financial institution dedicated to financialinclusion and using business as a force for good. We will always help you finda way, go where no one has gone before to facilitate extraordinary lifeexperiences, create wealth and sustain long-term value…. that’s our promise!

OurGroup of companies represent a globally respected brand, boldly finding ways toenrich lives and build better communities. Our core values make us who we areand are demonstrated in everything we do; rooted in RESPECT we believe oureveryday jobs contribute to something bigger than ourselves. We are dependableand pride ourselves in our authenticity and in the transparent solutions wecreate that bring value to our customers.

THE OPPORTUNITY

TheChief Commercial Officer (CCO) leads the organization's overall commercial strategy,revenue growth, and market expansion by aligning sales, marketing, and customersuccess. The CCO is responsible for developing and executing the organisation’scommercial strategy to drive sustainable revenue growth, profitability, andmarket expansion. The successful candidate will combine strategic commercialleadership with strong market insight, customer focus, and operationalexecution capability.

Reportingto the Managing Director the CCO will work closely with the executive leadershipteam specifically the Product Officers and will oversee sales, businessdevelopment, marketing, partnerships, customer growth, and commercialoperations. The successful candidate will combine strategic commercialleadership with strong market insight, customer focus, and operationalexecution capability.

Therole is a rich, multi-faceted combination of management, strategy and hands-oncommercial responsibility which will see you challenged and rewarded.

THE PERSON

The ideal candidate will be:

•                  A commercially focused, strategic thinker who can createstrategic alliances within and outside the JN Group with mutual benefits formembers companies in the JN Group.

•                  Anoutstanding high achiever, with a proven track record of improving businessperformance.

•                  Entrepreneurial,with an excellent understanding of the risk/reward relationship and the abilityto leverage knowledge of industry trends and regulatory frameworks to assessand anticipate members’ needs.

•                  Adeptwith building and motivating high-performing teams, with first class customerservice delivery ingrained in the company culture.

KeyAccountabilities

CommercialStrategy

•                  Developand implement JN Bank’s commercial strategy and annual business plan alignedwith overall business objectives.

•                  Identifygrowth opportunities across new and existing markets, products, and customerniches.

•                  Partnerwith the Product Officers to drive revenue growth, profitability, and marketshare expansion.

•                  Leveragemarket trends analysis to undertake competitive positioning, and mitigatecommercial risks.

Sales& Revenue Growth

•                  Leadand optimize the sales function to achieve revenue targets and commercialobjectives set by the Product Officers

•                  Developscalable sales strategies, forecasting processes, and pipeline managementframeworks.

•                  Establish andmonitor sales KPIs, performance metrics, and reporting structures.

•                  Support keyaccount management and major commercial negotiations.

BusinessDevelopment & Partnerships

•                  Identifyand secure strategic partnerships, alliances, and commercial opportunities.

•                  Leadbusiness development initiatives and forge expansion into new markets orsectors.

•                  Buildand maintain strong relationships with key customers, stakeholders, andindustry partners.

•                  Supportmergers, acquisitions, or strategic growth opportunities where applicable.

Marketing & Customer Strategy

•                  Contributeto the development of the JN Bank marketing strategy, brand positioning, andcustomer acquisition initiatives.

•                  Ensurealignment between product owners. sales, marketing, and customer successfunctions.

•                  Enhance customerexperience, retention, and lifetime value strategies.

•                  Drivemarket awareness and strengthen the organisation’s competitive positioning.

CommercialOperations & Performance

•                  Improvecommercial processes, systems, and operational efficiency.

•                  Collaboratewith finance and operations teams on pricing strategies, forecasting, andbudgeting.

•                  Ensure commercialactivities align with financial and operational objectives.

•                  Usedata and analytics to inform decision-making and performance improvement.

Leadership& Team Development

•                  Build,lead, and develop high-performing commercial, sales, and marketing teams.

•                  Fostera collaborative, customer-focused, and performance-driven culture.

•                  Supportsuccession planning, talent development, and organisational capability growth.

•                  Promoteaccountability, innovation, and continuous improvement.

StakeholderEngagement

•                  Act as a seniorcommercial representative for the organisation externally.

•                  Buildrelationships with customers, investors, partners, and industry stakeholders.

•                  Presentcommercial performance and strategic initiatives to the executive team andBoard.

•                  Support investorand shareholder engagement activities where required.

Qualifications& experience

•                  MBA Marketing,Finance, Economics, or related field.

•                  Advancedcommercial qualification advantageous.

•                  Relevant industryor leadership certifications beneficial where applicable.

•                  10+years experience in senior commercial leadership roles such as Chief of RetailSales or Marketing Director.

Skills& Competencies

•             Strongcommercial and strategic leadership capability.

•             Excellentsales and negotiation skills.

•                  Deepunderstanding of market dynamics, customer behaviour, and revenue models.

•                  Strong leadershipand people management skills.

•                  Excellentcommunication and stakeholder engagement abilities.

•                  Analyticalmindset with strong data-driven decision-making capability.

•                  Ability tobalance strategic thinking with operational execution.

KeyPerformance Indicators (KPIs)

·       Revenue growth and profitability

·       Sales performance against targets

·       Market share growth

·       Customer acquisition and retention

·       Commercial pipeline development

·       Strategic partnership growth

·       Brand and market positioning

·       Forecast accuracy

·       Customer satisfaction and engagement metrics