Operations Lead

Operations Lead

Top of the Rock | Ridgedale, MO

Top of the Rock is seeking an Operations Lead to help create exceptional guest experiences while supporting the daily operations of one of the Ozarks' premier attractions. This hands-on leadership role helps oversee frontline teams, supports staffing and scheduling, ensures operational excellence, and maintains a safe, welcoming environment for guests and team members. [Operations Lead | PDF]

What You'll Do

• Lead, coach, and support a team of 20+ team members
• Ensure outstanding guest service and efficient daily operations
• Assist with staffing, scheduling, and team coverage
• Support admissions, cashiering, membership programs, and daily reporting
• Help manage crowd flow, wayfinding, guest inquiries, and issue resolution
• Maintain safety, compliance, and operational standards
• Assist Operations Managers with administrative and operational tasks

What We're Looking For

• High school diploma or GED required
• Leadership, supervisory, or team lead experience preferred
• Hospitality, attractions, guest services, retail, or admissions experience preferred
• Strong communication, problem-solving, and organizational skills
• Proficiency with Microsoft Office applications
• Ability to work a flexible schedule including weekends, holidays, evenings, and occasional overtime

Why Join Us?

• Work at one of the nation's most unique conservation and hospitality destinations
• Growth and leadership development opportunities
• Employee attraction and retail discounts
• Competitive benefits package for eligible team members, including medical, dental, vision, PTO, 401(k), and more 

Apply today and help create unforgettable experiences for guests visiting Top of the Rock.