Hospice Liaison

JOB QUALIFICATIONS:

• Knowledge of Hospice philosophy of care. Medicare conditions of participation; State of Florida regulations governing hospice; hospice operations and sales and marketing.
• Healthcare experience, medical sales and marketing experience preferred.
• Good written, verbal and public speaking skills required.
• Possession of valid Florida driver license and clear driving record.
• Bachelor’s degree in related field or higher or equivalent years of experience.
• Spanish-speaking preferred.

DUTIES AND RESPONSIBILTIES:

• Establish and maintain good working relationships with referral sources to include, but not be limited to: physician, hospital case manager, nursing home staff, assisted living facility staff and other allied healthcare professionals.
• Educate and be an ongoing resource of skilled care and end-of-life care and services offered by Halifax Health-Hospice and to the medical and non-medical community.
• Educate and be an ongoing resource of Halifax Health system services.
• Develop plans of care for referral sources based upon referral practices and identify barriers to early referral. Develop and maintain good customer knowledge base.
• Act as liaison between referral sources and clinical operations of health system. Provide feedback to ensure optimal customer satisfaction and patient outcomes.
• Ability to document customer compliments and complaints into the Halifax EMS system.