Guest Services Agent / PBX

Job DetailsJob Location: Give Kids The World - Kissimmee, FL 34746Position Type: Part TimeSUMMARY OF OVERALL PURPOSE The Guest Services Agent/PBX is a point of contact for all guests, visitors an others in servicing any needs related to their Give Kids The World visit. KEY ACCOUNTABILITIES Guest Assistance Answer all questions regarding the Village, tickets, area attractions, transportation, etc. in a helpful and informative manner, whether in person or on phone, and transfer to appropriate department as needed. Communicate with appropriate departments regarding safety and cleanliness, and submit Nuvola tickets in a timely fashion. Support communication with all departments regarding any guest service issues, identifying and communicating all items needing attention and support. Support Manager On Duty in addressing safety and service incidents. Assist in family media inquiries and troubleshooting needs. Ensure delivery of excellent customer service through fast and accurate processing of requests by communicating and collaborating with other departments to resolve. Welcome each family with a warm and inviting greeting. Engage in the families Village experience to assist in making it memorable. Guest Arrivals and Departures Exceed guest expectations by providing a consistent, efficient and courteous arrival and departure experience. Assign villas to ensure families are placed quickly, working with the Housekeeping Department to ensure readiness. Coordinate with Support Services to ensure medical equipment and supplies are promptly delivered. Coordinate/conduct orientations. Administrative Support   Coordinate the completion of family documents to ensure accuracy and completion   Maintain accurate ticket logs  Monitor supplies and coordinate with Housekeeping and Support Services Department to ensure appropriate inventory  Complete shift report daily  Prepare guest welcome bags, check-in and check-out documents   Update Raven/STAY as appropriate in a timely fashion  Assist in training and coordinating volunteers for front desk volunteer role  Assist the Alumni Family Program operation as needed.  Assist in PBX as requested.    All other duties as assigned PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT: Ability to lift and move boxes, cartons, and/or medical equipment and/or luggage weighing up to 50 lbs. Ability to stand for extended periods of time Ability to work flexible schedule including nights, weekends and holidays. QualificationsSKILLS, COMPETENCIES, EDUCATION AND EXPERIENCE Proven experience to deliver exceptional customer service. Ability to speak and write English clearly and articulately with a positive, professional & pleasant manner. Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment. Ability to work with all types of individuals, including: guests, co-workers, volunteers, vendors and leaders. Must be able to use creative problem solving skills and demonstrate decisiveness. Proficient in PC skills including Microsoft Office (Outlook, Word, Excel.) Ability to operate a motorized vehicle, including battery-operated golf cart. Valid driver's license and clean driving record. Must meet acceptable attendance and punctuality requirements, which are essential functions for the position. High School Diploma. At least 1+ years of previous experience in hospitality. PREFERRED QUALIFICATIONS Experience with In House System - RAVEN Bilingual with English/Spanish