JOB SUMMARY

The Sales Manager leads DEX’s Knoxville sales team, building relationships with businesses throughout Knoxville and the surrounding East Tennessee communities. This role calls for a dependable, trustworthy leader who communicates clearly, works independently, and earns confidence through consistent follow-through. Responsibilities include developing and executing sales plans, coaching sales representatives, and growing new and existing business through the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide service and customer support during field visits or dispatches.

· Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results.

· Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories, projecting expected sales volume and profit for existing and new products.

· Implements national sales programs by developing field sales action plans.

· Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.

· Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

· Completes national sales operational requirements by scheduling and assigning employees, following up on work results.

· Maintains national sales staff by recruiting, selecting, orienting, and training employees.

· Maintains national sales staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Contributes to team effort by accomplishing related results as needed.

· Adheres to all safety precautions and follow all safety requirements to properly complete job tasks.

· Performs other job-related duties as assigned.

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

· Typically reports to: Regional Sales Director

· Job is directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management). Job title example(s) of employees directly supervised): Sales Canvasser, Sales Representative

JOB QUALIFICATIONS/SKILL REQUIREMENTS

· Ability to establish and maintain effective working relationships with employees, businesses and community. Ability to communicate clearly and concisely both in oral and written form.

· Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws.

· Position requires extremely perceptive person, who can relate to individuals at all levels.

· Sales Managers must be able to sustain customer and vendor.

· Must possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers and vendors.

· Completes additional tasks and assignments as requested by the Regional Sales Manager.

EDUCATION AND EXPERIENCE REQUIREMENTS

· High School diploma, Advanced degree preferred

· Five years related experience and/or training, or equivalent combination of education and experience.

WORKING CONDITIONS

· Regular business hours. Some additional hours may be required.

· Travel requirements: Domestic: Up to 20%

· Climate controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS
Sitting	Up to 7 hour(s) a day	Lifting	Up to .5 hour(s) a day, up to 50lbs max. ^
Walking	Up to 2 hour(s) a day	Pushing/ Pulling	Up to .5 hour(s) a day, up to 50lbs max. ^
Standing	Up to 4 hour(s) a day	Climbing	Up to .5 hour(s) a day
Bending/ Squatting/Stooping	Up to 1 hour(s) a day	Stairs	Up to .5 hour(s) a day
Reaching	Up to 2 hour(s) a day	Ladder	Will not apply generally
Balancing	Will not apply generally	Step stool	Will not apply generally
Twisting	Up to 1 hour(s) a day	Excessive heat exposure	Will not apply generally
Crawling	Will not apply generally	Excessive cold exposure	Will not apply generally
Hands in water	Will not apply generally	Dust exposure	Will not apply generally
Kneeling	Up to 1 hour(s) a day	Lound noise exposure	Will not apply generally
Data Entry/Typing	Up to 4 hour(s) a day	Humidity exposure	Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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