SVP Operations responsibilities include:
- Collaborating with the President and CEO and Executive Leadership to establish and accomplish annual goals and objectives as well as strategic plans for the Bank.
- Planning, developing, and supervising the day-to-day operational functions of the Bank. Overseeing Deposit Operations, Loan Operations, and Information Technology for the bank.
- Recruiting, motivating, and leading a high-performance management team in achieving/exceeding the budgetary goals of the bank.
- Guiding the team to manage policies, call center, and digital presence in compliance with regulations and engaging employees to provide top-notch customer service leading to a unique and meaningful customer experience.
- Overseeing research, analysis, trends, and program evaluation of operations in support of strategic planning and day-to-day problem-solving.
- Controlling expenses.
- Maintaining high customer service standards.
- Resolving customer service issues.
- Ensuring that staff follows the Bank’s established policies and procedures.
- Achieving satisfactory audit ratings.
- Identifying and mitigating operational risk.
- Performing other duties as assigned.
- Attending and participating in community events.
- Expanding existing and formalizing new partnerships.
- Bachelor’s Degree plus Fifteen years of banking operations-related experience, and/or training; or equivalent combination of education and experience.
- Outstanding leadership skills
- Can demonstrate strategic planning skills
- Thorough knowledge of bank operations.
- Strong written and oral communication skills.
- Proven leadership skills.
- Proficient in the use of MS Office Suite.
- Exceptional oral and written communication skills.
- Excellent organizational skills and ability to stay productive in a high-growth, dynamic environment
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