Description

Position Overview

The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch. FDA’s will use strong communication skills to offer memberships, advanced services, enhancements, retail products, and gift cards in a genuine, authentic way that benefits the client and exceeds performance goals. FDA’s thrive in an environment of teamwork and collaboration, and fosters a culture focused on customer satisfaction.

Requirements

Requirements

Proven experience in a customer-facing retail, healthcare, or membership environment.
Understand and believe in the healing benefits of massage therapy, bodywork, and skin care services
Excellent verbal, written, interpersonal, and computer skills
Able to manage multiple priorities, make sound, timely decisions, and be accountable for results
Relationship management including the ability to collaborate, communicate, and influence
Able to work flexible days and hours

Essential Functions

Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
Answer telephones promptly and schedule appointments appropriately
Proficiently navigate and utilize the computerized point of sale system
Understand and communicate information about services and professional specialties to effectively and accurately make "customized" recommendations to best match clients with the appropriate professional service provider for their needs
Stand to personably greet all clients, by name when possible, and make them feel welcome
Consult with new clients to learn their treatment needs and communicate those needs and any client concerns to the service professionals
Listen intently to client feedback on their service and accurately explain options for the client including introducing the Wellness Program & Agreement and aligning that to the wellness plan recommended by the service provider
Meets or exceeds individual and location goals. Actively maintains a time management plan to ensure continuous productivity. Identifies and suggests ways to improve location performance
Willingness to continually learn about product knowledge of skin care lines to support product recommendations for a client’s successful home regimen
Assist with other duties, which may include but are not limited to:
Completing regular cleaning checklists throughout the day and at close of business
Making outbound calls to members and guests
Restocking supplies
Accurately operating the POS and client database

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position regularly requires long hours and frequent weekend work.

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