FULL-TIME Customer Service Representative

Job Details: Job Location: CityBus - Lafayette, IN - Lafayette, IN, Position Type: Full Time, Education Level: None, Salary Range: $17.50 - $17.50Hourly, Travel Percentage: None, Job Category: Customer Service, Full-Time Customer Service RepresentativeCityBus is looking for a friendly, dependable, and customer-focused full-time Customer Service Representative to join our team at the CityBus Center, our downtown bus transfer station.As a Customer Service Representative, you’ll be one of the faces of CityBus, helping passengers navigate our system and making sure they feel welcomed and supported. You’ll provide information about routes and schedules, answer questions, respond to customer feedback, and help create a positive experience for everyone who walks through our doors.ScheduleMonday through Friday, 6:45 AM to 2:45 PMApplicants must be available to consistently work the full schedule listed above. Please note that this position does not have a scheduled lunch break. Please be sure this schedule works for you before applying.If you enjoy helping people and want to be part of a team that serves our community every day, we’d love to hear from you.Join CityBus and help keep Greater Lafayette moving!CityBus is an Equal Opportunity Employer and participates in E-Verify.Qualifications: Qualifications High school diploma or equivalent preferred. Minimum of one (1) year in a customer service role. Must pass required drug screen and background checks and be able to lift up to 40 lbs. occasionally.Core Competencies Customer Experience Focus: Demonstrates a sincere dedication to providing an outstanding customer experience with a courteous and supportive approach. Communication Skills: Effectively conveys information verbally and in writing, ensuring clarity and understanding across all interactions. Problem-Solving Ability: Analyzes customer inquiries to offer viable solutions, applying knowledge of CityBus services to assist with trip planning and issue resolution. Team Collaboration - Works harmoniously with co-workers, promoting a positive team environment that enhances overall customer service. Adaptability - Adjusts quickly to changing circumstances, such as service interruptions or unexpected customer needs, while maintaining professional composure. Attention to Detail - Executes tasks accurately, especially in handling fare media, sales logs, and customer records, to ensure operational consistency. Technical Proficiency - Demonstrates the ability to learn and utilize relevant computer applications and software to support efficient customer service operations.