Patient Services Coordinator – Surgical Practice

Lafayette Surgical Clinic – Requisition #2618

Unity Healthcare is a comprehensive, multi-specialty healthcare provider with offices throughout North Central Indiana. We have over 20 specialties, including an award winning surgery center. We are locally owned, which allows us to make decisions in the best interest of our patients and our community. With our 50 + experienced Healthcare Professionals, innovative technology, and wide range of services and treatment options we help each patient live his or her best life.

Join Our Team!

Lafayette Surgical Clinic is looking for a friendly, organized, and dependable Patient Services Coordinator to join our team!

This is an important front-office position that works closely with our patients, surgeons, clinical staff, and referring offices. We are looking for someone who enjoys helping people, stays organized in a busy environment, and takes pride in providing excellent patient service.

At LSC, every member of our team plays an important role in providing an excellent patient experience. You'll work alongside experienced surgeons and a supportive clinical and administrative team in a professional, team-oriented environment.

If you are looking for a position where your organization, communication skills, and compassion genuinely make a difference for patients, we'd love to hear from you!

Responsibilities

• Maintain HIPAA compliance at all times
• Answer and direct incoming patient calls to the appropriate staff
• Schedule new and established patient appointments
• Process incoming referrals and coordinate scheduling
• Verify insurance eligibility and benefits
• Obtain insurance authorizations when needed
• Check patients in and out
• Collect copays, balances, and other patient payments
• Maintain accurate patient information and documentation
• Communicate with patients, referring offices, and insurance companies
• Order and maintain office supplies
• Assist with the daily operation of our front office
• Work closely with our surgeons and clinical team to provide a positive patient experience

Requirements & Skills

• Friendly, professional, and patient-focused
• Dependable and organized
• Comfortable working in a fast-paced medical office
• Comfortable with handling high call volume
• Detail-oriented and able to multitask
• A strong communicator and team player
• Comfortable working with patients and insurance information
• Experienced in a medical office, patient access, registration, scheduling, or similar healthcare setting
• Medical office experience is required, but we are willing to consider the right candidate with strong customer service and administrative experience.

Employment Details

• Full Time, Monday – Friday
• Benefits Eligible
• Practice Website: https://www.unityhc.com/practice/lafayette-surgical-clinic/

Unity Healthcare, LLC is an Equal Opportunity Employer