Operations/ Front Desk

JOB TITLE: Operations & Front Desk OfficerLocation: Lagos, NigeriaEmployment Type: Full-TimeExperience Level: 0–2 Years

We are looking for a highly organised, proactive, and customer-focused Operations & Front Desk Officer to join our team. This role is ideal for a recent graduate or early-career professional seeking to build a career in operations, administration, and office management.The successful candidate will serve as the first point of contact for clients and visitors while providing administrative and operational support to ensure the efficient day-to-day running of the office.

• Welcome clients, visitors, and other stakeholders in a professional and courteous manner.

• Manage incoming calls, emails, and general enquiries.

• Schedule appointments, meetings, and maintain office calendars.

• Receive, organise, and maintain office records, files, and correspondence.

• Provide administrative support to ensure the smooth operation of the office.

• Assist in monitoring operational tasks and following up on assigned activities.

• Prepare letters, reports, meeting minutes, and other administrative documents as required.

• Support client onboarding and maintain effective client communication.

• Coordinate communication between internal teams to ensure timely execution of tasks.

• Assist with recruitment activities, including posting vacancies, scheduling interviews, and communicating with candidates.• Liaise with vendors and service providers to support office operations.

• Assist with event planning, logistics, and coordination.

• Perform other administrative and operational duties as assigned.

• Bachelor's degree in Business Administration, Human Resources, Office Administration, Mass Communication, or a related discipline.

• 0–2 years' relevant work experience, including NYSC, internships, or volunteer experience.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Familiarity with Google Workspace is an added advantage.

• Experience using tools such as ClickUp, Notion, Zoho, or similar productivity platforms is an added advantage.

• Excellent written and verbal communication skills.

• Strong organisational and time-management skills.

• Professional appearance and excellent customer service skills.

• Strong interpersonal and relationship-building abilities.

• Attention to detail and accuracy.

• Ability to prioritise tasks and manage multiple responsibilities.

• Positive attitude, integrity, and willingness to learn.

• Ability to work independently and collaboratively within a team.

• A supportive and collaborative work environment.

• Opportunities for learning, mentorship, and professional development.

• Exposure to diverse administrative and operational functions.

• Career growth opportunities.