Senior Fulfillment Officer

Key Duties and Responsibilities will include:

• Operational Management: Oversee daily hub operations, including sorting, loading, and routing, to ensure high-quality and timely deliveries.
  

• Data & Reporting: Maintain accurate operational databases, track orders, and generate daily/weekly performance reports.
  

• Team Leadership: Supervise, train, mentor, and motivate a team of delivery associates, coordinators, 
  

• Rider/Driver Coordination: Monitor rider activity, optimize routes, and ensure timely deliveries.
  

• Performance Monitoring: Track, analyze, and report on key performance indicators (KPIs) such as delivery times, vehicle efficiency, and productivity.
  

• Customer Experience: Resolve escalated customer issues and inquiries professionally.
  

• Safety & Compliance: Ensure compliance with company protocols, cycle count, safety standards, and local regulations, including vehicle safety inspections and safe cash handling.
  

• Process Improvement: Identify areas for operational improvement and implement solutions to increase productivity.
  

• Customer Support: Resolve delivery issues, handle exceptions, returns, and communicate with customers.
  

Requirements

Requirements and Qualifications:

• Education: A graduate with a degree in Logistics, Supply Chain Management, Business, or related fields. Should have completed NYSC.
  

• Technical Skills: Proficiency in Microsoft Office (specifically Excel) or Google Sheets is required.
  

• Physical Ability: Capability to stand for long periods and can lift up to 20kg.
  

• Soft Skills: Strong communication, time management, and problem-solving skills.
  

• Availability: Ability to work flexible hours, including weekends or long shifts, in a fast-paced environment. 
  

• Work-days: Mondays to Saturdays (6 days a week)
  

Benefits

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
  
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
  
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
  
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.