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1. Make outbound calls to prospective and existing customers to introduce products and services.
2. Respond to inbound enquiries and provide accurate information to customers.
3. Identify customer needs and recommend suitable products or services.
4. Follow up consistently with leads through calls, WhatsApp, SMS, or email.
5. Convert qualified leads into customers by effectively communicating value and benefits.
6. Meet assigned daily, weekly, and monthly call and sales targets.
7. Maintain accurate records of calls, customer interactions, leads, and sales activities.
8. Update customer information and follow-up activities on the company’s CRM or tracking system.
9. Handle customer questions, objections, and concerns professionally.
10. Escalate complex customer issues to the appropriate team when necessary.
11. Build and maintain positive relationships with prospective and existing customers.
12. Work closely with the Sales, Business Development, and Marketing teams to improve lead conversion.
13. Participate in sales campaigns, promotions, and follow-up activities.
14. Prepare basic daily or weekly reports on calls, leads, follow-ups, and conversions.
15. Continuously improve product knowledge, communication, and telesales skills.
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