Grand Cafe & Outlets Manager

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Outlet Manager at the Grand Geneva Resort & Spa, you’ll take charge of a diverse array of dining experiences, overseeing everything from the vibrant Grand Café and Grand Central to the Lobby Lounge, In-Room Dining, and the lively Pool Bar. Your leadership will ensure seamless operations and memorable guest experiences across these dynamic venues.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Manage daily food and beverage operations, including quality and service standards, cost control, guest relations, profitability, and equipment costs.
• Interview, hire, train, and supervise restaurant staff for smooth operations.
• Conduct pre-shift and departmental meetings to organize daily tasks.
• Schedule and oversee staff work assignments.
• Interact positively with guests, promoting hotel facilities and services.
• Resolve guest issues to ensure satisfaction.
• Organize special restaurant events and maintain rapport with other departments.
• Control reservations, ensuring full space utilization without compromising service quality.

What do you bring to the role?

• Previous food and beverage management experience required, preferably in a destination restaurant or steakhouse, fine dining experience is essential.
• Strong knowledge of Food & Beverage operations, preparation techniques and wine required. 
• High school diploma required. College degree not required but equal work experience is required.
• Excellent written and verbal communication skills.
• Strong administrative skills with a professional demeanor.
• Ability to handle pressure and manage stressful situations effectively.
• Capable of interacting professionally with all organizational levels.
• Must be able to walk, stand, and bend continuously; able to lift up to 70 lbs.
• Flexible availability for nights, weekends, and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership 
• Room discounts at Marcus Hotels & Resorts 
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another 
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.