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If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Grand Experiences Supervisor at the Grand Geneva Resort & Spa, you’ll serve as a liaison between the Grand Experiences Manager and the Activities Representative & Coordinator, Concierge, and Geneva Club Teams by observing and stepping in when necessary to provide consistently high-quality experiences to our guests.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?
· Oversee and ensure the quality of programming.
· Developing new programming and the implementation of such.
· Assisting the Grand Experiences Manager in maintaining the daily responsibilities sheets and weekly schedules, to include Geneva Club Administrative duties.
· Assist in purchasing through Birchstreet.
· Reserving, billing, creating and modifying classes in SMS Host.
· Supervise Coordinators to insure daily tasks are completed.
· Supervise Activities Representatives to insure daily tasks are completed.
· Ensure all food and beverage standards are being followed
· Act as Liaison between Culinary staff and Geneva Club Butlers.
· Be aware of scheduling needs and make adjustments as needed on a daily basis.
· Special projects as assigned
What do you bring to the role?
· Two- or Four-year college degree preferred
· High school diploma or equivalent required.
· Previous experiences in event planning, catering or recreation preferred.
· Previous Supervisory Experience preferred.
· High energy and positive attitude.
· Strong organizational skills.
· Highly creative, self-starter.
· Able to work a varied schedule to include nights, weekends and holidays.
· Able to stand for long periods of time.
· Excellent communication skills, both written and oral.
· Ability to make decisions and work independently.
· Multi-tasker.
· Able to fully develop and implement plans from beginning to end.
· Highly detail-oriented.
· Ability to recognize and adjust to varying business needs.
· Excellent follow-through and focus.
· Flexible and highly adaptable.
What’s in it for you?
· A free, well-balanced meal every shift
· Discounted gym membership
· Room discounts at Marcus Hotels & Resorts
· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
· Free parking
· “Two for one” movie theater coupons at Marcus Theatres
· Ability to grow your career and transfer from one property to another
· Early wage access
· Paid time off
· Flexible scheduling
· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
· And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
Learn more about this Employer on their Career Site
