Hostess/Host, Server

Job DetailsJob Location: Lake Havasu City, AZ 86403Position Type: Part TimeSummary: The Host/Hostess is responsible for creating a welcoming environment for guests as they enter the restaurant. This role involves greeting and seating guests, managing reservations, and coordinating with the restaurant staff to ensure efficient service. The Host/Hostess plays a key role in setting the tone for a positive dining experience. Key Responsibilities: Guest Reception:   - Greet guests warmly and courteously as they arrive.   - Provide guests with accurate wait time estimates and manage the waitlist.   - Escort guests to their assigned tables and provide menus.   - Inform guests of the restaurant's services, offerings, and any special promotions. Reservation Management:   - Manage reservations and seating arrangements using the restaurant's reservation system.   - Coordinate with the restaurant staff to accommodate special seating requests.   - Monitor dining room activity and maintain an efficient seating flow. Customer Service:   - Address guest inquiries and resolve any issues or complaints promptly and professionally.   - Ensure that guests are comfortable while waiting and provide updates on table availability.   - Offer assistance to guests with special needs or requests. Coordination with Staff:   - Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.   - Assist in maintaining the cleanliness and organization of the front-of-house area.   - Support servers and bussers by providing extra hands as needed during peak times. Administrative Duties:   - Answer phone calls and handle guest inquiries and reservations.   - Maintain the host/hostess stand and area, ensuring it is organized and stocked with necessary supplies.   - Perform opening and closing duties as required.QualificationsQualifications: Experience:   - Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is preferred.   - Familiarity with reservation and seating systems is advantageous. Skills and Abilities:   - Strong communication and interpersonal skills.   - Excellent organizational and multitasking abilities.   - Ability to remain calm and professional under pressure.   - Good physical stamina to stand and walk for extended periods. Personal Attributes:   - Professional appearance and demeanor.   - Dependable and punctual with a strong work ethic.   - Positive attitude and willingness to assist with various tasks as needed.   - Friendly and approachable with a customer-focused mindset. Working Conditions: - Work is primarily conducted in a restaurant setting. - Must be able to work flexible hours, including evenings, weekends, and holidays. - Physical requirements include standing, walking, bending, and lifting for extended periods.