First National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Call Center Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. This role will work with a dedicated group of people committed to helping our customers, which means handling many different situations that require great customer service skills.

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Our Lansing location borders East Lansing - perfect for students or locals nearby!

Responsibilities:

Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
Resolve our loan customers’ requests timely and professionally
Engage in outbound calls to provide exceptional service and follow up for our customers
Create and maintain appropriate customer records

Qualifications:

Bilingual (Portuguese/English) required

Employee benefits

Discounted childcare
Pet Insurance
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
Complimentary snacks

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bank of America is an Equal Opportunity Employer.

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Learn more about this Employer on their Career Site

Portuguese Part-Time Call Center Representative