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Position Description
The job holder will be responsible for giving excellent customer service, managing service center stock and meeting the assigned monthly sales and revenue targets within the designated Service Centre.
Roles & Responsibilities
Ensure 24hr Customer query resolution TAT at the Regional Service Center.
Offering excellent customer service to walk in customers
Ensure All customers worked on pay post repair
Implement new OOW policy with key focus on Minimum Payment Based on customer category.
Inventory Accuracy for spares and finished goods at the service centers
Compile Daily, Weekly and monthly revenue, walk ins and stock balance for the RSC.
Ensure timely submission of RSC utility bills
Ensure timely stock reconciliation and requisition within the minimum re-order level.
Ensure company equipment at the RSC is well maintained
Keen on Incidence reporting
Ensure all service centers have at least 15 Seps attached.
Ensure 80% and above of seps recruited are retained.
Make portable sales worth as per the month on month target for the service center
100% Stock reconciliation and accountability
Ensure that the Service Centre is always kept tidy and neat
General administration at the service center
Requirements
A degree in a business or customer service related field
Excellent communication skills with ability to make customers feel welcome
A positive attitude and a desire to promptly resolve customer issues or complaints
Minimum of 1 year proven work experience in customer service
Strong mindset for continuous improvement and meeting or exceeding expectations.
Excellent organizational, multi-tasking and time-management skills.
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