Conversion/Retention Account Manager

About HFM:

HFM is an internationally acclaimedmulti-asset broker, delivering cutting-edge trading tools, platforms, andconditions to traders worldwide. We are committed to innovation, transparency,and excellence in the financial markets. As we continue to expand, we areseeking a driven and strategic Conversion/Retention Account Manager to join our team in Cyprus.

Duties & Responsibilities:

• Presents products and services of HFM to prospective clients in informative manner.
  
• Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
  
• Provides guidance to new clients on the onboarding process and develops client relationships.
  
• Cultivate successful client relationships and maintains a high level of client satisfaction.
  
• Knows all the features and benefits of all products, services and trading systems and tools offered.
  
• Attains full understanding of the Company’s internal operating systems.
  
• Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
  
• Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.
  
• Explains to clients the Company's trading system.
  
• Inputs detailed and accurate data and information in all internal systems.
  
• Develops a sound understanding of trading market conditions on a daily basis.
  
• Is proactive in self-development regarding industry knowledge.
  
• Carries out any further duties assigned by their line manager.
  

Requirements

• 2+ years experience in sales and trading knowledge is advantageous.
  
• Sales-driven attitude with the ability to work independently and meet targets.
  
• Familiarity with online trading or financial markets.
  
• Strong communication and interpersonal skills.
  
• Ability to work in a fast-paced, performance-driven environment.
  
• High level of professionalism and work ethic.
  
• Excellent Arabic and English communication skills. 
  
• Prior experience in client-facing or sales roles will be an advantage.
  

Benefits

• Hybrid Work Model (2 days working from home)
  
• Comprehensive Health plan starting from the first day of employment
  
• Pension plan
  
• 13th salary payment
  
• Additional Paid Annual Leave (up to 30 days, based on years of service)
  
• Up to 5 Carry over annual leave days from previous year to the next one
  
• Birthday Leave  
  
• Lifelong Learning Allowance & Paid Educational Leave
  
• Monthly Wolt Vouchers
  
• Monthly meals & treats at the office
  
• Participation in company's Group Discount Scheme
  
• Gym Membership
  
• Referral Bonus Program
  
• Summer Short Fridays (August)
  

• Visa Sponsorship and Relocation Assistance (If applicable)