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The Charter Operations I role will support the travel arrangements for the Charter Program guests. Â They will administer the chat with the call center team and oversee the day-to-day monitoring of the email boxes associated with the program. Â To ensure a high level of accuracy, they will lead the validation of the charter reservations in both Skyforce and LMS. Â From time to time, as assigned they will be willing and able to receive calls and make outbound calls to guests. Â Overall support of the charter operations team will be another part of the role.
Responsibilities
- Day to day monitoring, replies, and escalation for inbound email boxes.
- Supporting the call center team through reviewing and quickly replying to chat.
- Validating Skyforce (Charter Software) reservations are accurately reflected in LMS and all reporting.
- Make outbound calls as necessary, can include waitlisted guests, missing TPA’s and delay notifications.
- Receiving inbound calls as necessary can include times when the call center is seeing high volumes and callbacks from guests.
- Research reservations and/or questions from charter operations, revenue management or call center teams.
- TPA auditing to ensure all TPA’s are received before flight departs.
- General support for the entire charter operations team includes assisting all team members.
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Qualifications
- High School Diploma or equivalent required.
- 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
- Strong computer knowledge of Excel preferred.
- Ability to communicate in English is required.
- Strong guest relations skills are required.
ADDITIONAL REQUIREMENTS
- Must be able to communicate well in person, on the telephone and in correspondence.
- Must be able to deal with upset customers and deliver unwelcome news.
- Must be able to pivot from day to day and hour to hour depending on the needs of the business.
- Must be able to communicate well in person, on the telephone and in correspondence.
- Must be able to deal with upset customers and deliver unwelcome news.
- Must be able to pivot from day to day and hour to hour depending on the needs of the business.
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At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Â
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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