Coordinator Dispatch

HGV now offers First Day Benefits to our new employees!

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential at our breathtaking resort!

What will I be doing?

As a Dispatcher Coordinator, you answer all incoming telephone calls to gather tour information while also providing support for the production team members and management.

Responsibilities

Your duties include, but not limited to:

• Accurately inputting tour data and guest information in the company's database.
• Answer incoming calls while applying accurate telephone etiquette, ensuring that and ongoing effort to provide outstanding customer service is made at all times.
• Check availability for guest tours and tour information from concierge.
• Assist sales, marketing and guests as needed.
• Maintain accurate records and logs of all tour booking activity.
• Build and distribute daily reports of departmental activity.

Why Team Members Like Working for us:

• Exciting earning and bonus potential
• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
• And so much more!

Qualifications

What we are looking for:

• High School Graduate or GED equivalent
• Excellent customer service skills.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Proven high proficiency using strong, clear verbal skills.
• Have open availability to work any day of the week, and any shift to include weekends and holidays.
• Prior cash handling and data entry experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior hotel/hospitality work experience preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.