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Counter Attendant
Position Summary
The Counter Team Member is in charge of greeting guests, taking & expediting orders, payments, and sales. Counter Team Members are able to present menus, guide guests to a purchase, efficiently serve guests, make/assemble/merchandise products, and provide exceptional hospitality. The Front Counter Team Member’s focus is hospitality and revenue and may assist with food preparation as needed.
Primary Responsibilities
•   Warmly greet and serve guests in a friendly manner.
•   Provide guests with a hospitality driven experience.
•   Take and enter orders into the point-of-sale system and collect payments.
•   Provide recommendations to guests with strong menu knowledge.
•   Handle cash, credit, and debit card transactions accurately, using cash registers.
•   Issue receipts and explain pick up food procedures.
•   Verify packaging of orders, including menu items and collateral.
•   Follow all food safety and health department regulations.
•   Maintain a clean work and safe work environment.
•   Support management in maintaining adequate inventory.
•   Have knowledge of all things CITIZENS including but not limited to directions, marketing initiatives, specials, discounts, promotions.
•   Be flexible and willing to assist with other departments’ duties as needed.
Qualifications
•   Previous food, beverage, or customer service experience preferred
•   Welcoming and helpful attitude toward our guests and fellow team members
•   Ability to work well both independently and as a part of a team
Physical Abilities
•   Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance.
•   Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
•   Stand, sit, or walk for an extended period of time or for an entire work shift.
•   Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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