About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description:

Essential Duties and Responsibilities:

Dispatches route personnel to gaming locations and completes data entry relative to service call
Complies with all major changes in route location and with company and gaming rules and regulations
Follows dispatch standard operating procedures
Ability to use a computer and associated software to complete documentation
Completes data entry for all service and change calls
Basic understanding of route communications systems
Track activity and location of all service personnel
Answers incoming calls lines and handles all calls according to dispatch procedures
Handles emergency situations
Refers complaints and/or problems to Service Supervisor and/or Service Manager

Education and/or Work Experience Requirements:

High school diploma or GED equivalent required
At least six (6) months’ customer service experience preferred
Must be at least 18 years of age
Excellent communication skills
Must be able to multi-task

Physical, Mental and Environmental Demands:

Ability to safely and successfully perform the essential job function consistent with this job description
Must be able to move about intermittently during working hours including standing, lifting, bending, twisting, pushing and pulling with or without accommodation
Must be able to sit for prolonged periods
Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal, state and local standards
Must be able to read, write and speak the English language

#CGTGaming

Base Pay Range:

$17.00

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about this Employer on their Career Site

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