General Manager I

AO1031

Purpose:

The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.

Essential Functions:

Open and Close

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives

• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.

• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals

• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community

• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant

• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes

• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.

• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.

• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors

• Ensures that the company has most current contact information for all associates working in the restaurant.

Product Availability/Working Equipment

• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures