The Patient Support Representative Lead is subject matter expert and point of contact for the call center. Conducts training of new employees. Handles escalated issues. Provides guidance and direction to staff concerning processes and procedures. Additionally the Lead will receive incoming phone calls to schedule appointments, resolve patient inquiries, work referrals and process pre-authorizations. The Lead will be a subject expert and provide support to handle all functions within the call center.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
12+ Paid Holidays per year, starting your first day of employment
20+ PTO days per year
3% 401K Contribution, even if you do not contribute (after 90 days of employment)
Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

High School Diploma or GED equivalency

Qualifications

3 - years healthcare experience
Bilingual English/Spanish preferred
Ability to type 30WPM
Proficient with computers and related applications.
Must possess the following skills: Above Average Verbal and Written communication
Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel.
Prior Supervisory Experience: 1-2 years healthcare or call center.

Physical requirement

May include standing, sitting, and/or walking for extended periods
May include performing repetitive tasks
May include working with challenging patients and clients
May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu

Learn more about this Employer on their Career Site

Patient Support Lead - OBGYN