The Payroll Call Center Specialist compiles payroll data, entry of data, and reconciliation of errors, prepares payroll reporting data for the payroll analyst to maintain payroll records.Â
Responsibilities
- Researches required employee information using available resources.Â
- Handles and resolve employee payroll grievances.Â
- Ability to identify and escalate priority issues.Â
- Provides internal customer service by obtaining employee information and guiding towards a resolution.Â
- Must have the ability to multi-task.Â
- Ability to recognize when follow-up is required with internal customers.Â
- Contact business or private individuals by phone.Â
- Must have strong listening skills.Â
- May be asked to perform various other clerical tasks.Â
- Maintains client confidence and protects operations by keeping information confidential.Â
Qualifications
High School Diploma required.Â
Minimum of 2 years of phone or customer service-related experience. (Payroll experience preferred)Â
ADDITIONAL REQUIREMENTS
- Knowledge of computer software; MS Excel, Access, and Project, Infinium.Â
- Attention to detail and numerical skills.Â
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Â
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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