Player Development Specialist - Full Time (Caesars LV)

The Player Development Specialist provides administrative and clerical support to the Player Development leadership team. In addition to administrative support, a key component of the role is supporting the Player Development team in building customer loyalty through understanding and responding to VIP customer needs.

Responsibilities

• Calendar management including scheduling and coordinating various internal and external meetings as required in addition to adjusting the appropriate calendar to accommodate other requests
• Responsible for building and maintaining relationships with various internal and external guests
• Create and maintain department Organizational Charts
• Manage space planning for the office to maintain optimal utilization
• Schedule travel arrangements and prepare itineraries for staff and VIP customers 
• Prepare and reconcile monthly expense reports
• Review and approve monthly expense reports for direct staff
• Compose and prepare customer and internal correspondence, reports, presentations, and other documents
• Provide administrative support as needed to various Accounting and Tax Executives
• Review, code and process invoices
• Purchase office supplies and IT equipment for the Player Development department
• Create and maintain database and spreadsheet files
• In charge of maintaining and processing gaming license applications for various jurisdictions
• Screen and redirect phone calls as needed
• Responsible for supporting planning, organizing, and executing player development events
• Assist with onboarding of Player Development Team Members 
• Other special projects and duties as assigned

Qualifications

• Minimum of 5 years’ administrative and/or secretarial experience (executive level preferred)
• Communicate effectively with all levels of internal and external contacts while maintaining a high level of professionalism
• Ability to work in a fast-paced environment, handling multiple projects while meeting deadlines
• Proven ability to exercise tact, diplomacy and good judgment in a highly confidential and sensitive environment
• Strong work ethic and willingness to take ownership for wide ranging responsibilities
• Very dependable, self-motivated, well organized, detailed oriented and professional with a positive attitude and ability to anticipate needs
• Excellent executive office administration skills
• Ability to perform job with little or no supervision as well as working as part of a team
• Strong written and oral communication skills with keen attention to detail
• Strong computer and internet research skills
• Flexibility when overtime and travel necessary
• Resourceful and ability to work proactively and assist others when needed
• Requires proven working proficiency in Microsoft Outlook, Word, Excel and PowerPoint
• Preferred working knowledge of customer relationship management (CRM) systems 

ADDITIONAL REQUIREMENTS

• Must be able to sit for prolonged periods of time, 6 – 8 hours. 
• Responds to visual and aural cues. 
• Must be fluent and literate in English. 
• Must be able to respond calmly when handling customer or Team Member conflicts. 
• Must be able to stoop, bend, as well as maneuver through all areas of the department, casino and hotel to perform tasks as assigned.
• Must be able to lift and carry a minimum of 10 pounds. 
• Must have the manual dexterity to grab, grip, type, pull, hold, tear, sort, and reach, as well as operate office and computer equipment such as telephones, photocopiers, postage and fax machines, personal computer. 
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to walk long distances.
• Must be able to work a varied schedule including weekends and holidays as needed