Quality Assurance Supervisor - Housekeeping

Job Description

The Quality Assurance Supervisor is entrusted with preserving Wynn's distinguished standards of elegance and refinement across all guest accommodations, including guest rooms, suites, villas, and guest corridors, ensuring an impeccable luxury experience that exceeds the most discerning expectations.

Essential Job Duties & Responsibilities

• Execute meticulous quality inspections of a minimum of sixty (60) guest rooms daily for Resort accommodations and forty (40) Tower suites, complemented by refined visual assessments of guest corridors, ensuring all spaces exemplify the Wynn's standards befitting a premier luxury resort.
• Cultivate an environment where all guest accommodations consistently transcend Wynn's exacting standards of cleanliness, presentation, and meticulous attention to detail across all room categories and guest-facing areas.
• Dedicate up to 90% of time on the floor, engaging gracefully with guests and team members, providing expert guidance and mentorship to Guest Room Attendants and Utility Housekeeping staff in the art of premium room presentation, while maintaining comprehensive documentation of quality assurance activities.
• A strong champion of special projects and strategic initiatives that elevate the guest experience and advance operational excellence throughout Wynn's property.
• Demonstrate proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) and core computer applications to support refined quality assurance documentation and reporting.
• Navigate the Property Management System, including OPERA and room tracking programs, with precision and expertise to optimize housekeeping operations and enhance service delivery.

Qualifications

• Must be a minimum of twenty-one (21) years of age
• High school diploma or equivalent credential is required
• Minimum of two (2) years of progressive experience in housekeeping operations, preferably within a distinguished four or five-star luxury casino or hotel setting
• Ability to demonstrate clear and concise communication skills in the English language - proficiency in both written and verbal, with refined professional communication capabilities
• Sophisticated working knowledge of Property Management Systems, particularly OPERA and room tracking software
• Exceptional acuity for detail with the ability to maintain meticulous documentation and comprehensive quality assurance records

Preferred Qualifications

• Three or more years of housekeeping experience within an esteemed luxury hospitality setting
• Prior supervisory or lead experience directing housekeeping operations within a premier hospitality environment
• Proven excellence in training and mentoring guest room attendants and housekeeping staff to exacting standards
• Demonstrated expertise with quality assurance inspections and rigorous standards compliance in a large-scale resort environment

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.