Supervisor Total Rewards - Full Time (Flamingo LV)

The Caesars Rewards Supervisor exercises supervision over the Caesars Representatives, guaranteeing that all policies, procedures and duties are carried out appropriately. He/she is responsible for the training Caesars Rewards Representatives in their job duties and ensures consistency. This person works to resolve customer conflicts and complaints, using resources and solid decision-making skills. Additionally, supervisors also perform Representative duties when not involved in other situations or activities.

Responsibilities

Provides supervision and support to the Caesars Rewards Representatives.
•    Participates in the coordination of promotional responsibilities.
•    Updates Caesars Rewards Representatives as to new policies and procedures.
•    Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
•    Stay informed and aware of all hotel functions and available amenities.
•    Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
•    Train all new clerks and acquire the necessary codes and materials the new employee will require.
•    Perform administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
•    Assists with the events and tournaments.
•    Notifies the Manager of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.

Qualifications

•    Ability to communicate in a professional, businesslike manner.
•    Friendly and outgoing personality.
•    Fast Paced, moderate to high second-hand smoke, high noise level.
ADDITIONAL REQUIREMENTS
•    High School diploma or equivalent.
•    At least 1-year supervisory experience.
•    PC skills, Microsoft applications, CMS, WINet a plus