IT Help Desk Technician

Job Details: Job Location: Rancho - Las Vegas , NV, Salary Range: $57414.24 - $63793.60Salary, Duties and ResponsibilitiesRespond to queries regarding technical malfunctions users may experience Diagnose and resolve hardware/software issuesFollow help desk standards provided by the institution Inquire information sources when unprecedented issues arise Follow up with users to ensure issues have been resolved Administer software users interact with on a daily basisAsk questions that determine severity or cause of the issue Help set up initial workstations for usersDocument recurring issuesKeep track of pending tickets and emails that may surfaceQualifications: QualificationsUnderstanding of relevant software, hardware, and other technical equipment Knowledge base of customer service practicesBe familiar with software troubleshooting practices Willingness to learnRelay information in a comprehensive mannerDesired Technical Skills:Knowledge of database systems, data analytic techniques or financial systems a plus. Skilled at writing clear and concise requirements documentation, user stories, and training materials, understanding user requirements, and implementing solutions.PC skills include ability to use Microsoft Office products such as Excel and Word, as well is Internet Explorer.Agile SDLCQuality Assurance MethodsHardware and OS administration and maintenance Atlassian Software PackageMicrosoft Certification's