Guest Services & Retail Associate

Job DetailsJob Location: Lee Canyon Resort - Las Vegas, NV 89124Position Type: Seasonal  POSITION: Guest Services & Retail Associate DEPARTMENT: Guest Services REPORTS TO: Guest Services & Retail Manager | Randie Barnes Job Summary We are seeking an enthusiastic, guest-focused team member to ensure 100% guest satisfaction at Lee Canyon. This seasonal position serves as the main point of contact for all guests and may involve point-of-sale transactions, email correspondence, and general guest services. The ideal candidate has excellent customer service skills, a positive attitude, and thrives in a fast-paced, team-oriented environment. Objectives of This Role Deliver exceptional service to guests that encourages repeat visits and long-term loyalty Collaborate with coworkers to achieve sales goals through suggestive selling and special promotions Inform guests about products, programs, and services, offering guidance and recommendations when appropriate Maintain a tidy and welcoming environment Represent the resort with professionalism and enthusiasm Treat all guests with respect and courtesy Duties & Responsibilities Greet guests as they enter the resort Respond to guest inquiries via in-person, phone, or email about the ski area, resort operations, programs, rates, and policies Sell season passes, lift tickets, snow school lessons, and retail items Handle point-of-sale transactions: cash, cheque, debit, and credit card processing; count register floats and complete daily cash-out reports Restock and organize merchandise on the sales floor Resolve guest complaints and issues in a timely, professional manner Ensure a clean, organized, and safe work environment Respond quickly and politely to requests from guests, supervisors, or management, following up to ensure guest satisfaction   Additional Information This is a seasonal position Team-focused attitude and willingness to contribute to growth and development are essential Qualifications  Qualifications & Skills Excellent customer service, verbal, and written communication skills Ability to stand, walk, and bend throughout shifts Able to work independently, prioritize tasks, and multitask in a fast-paced environment Courteous, proactive, and able to demonstrate problem-solving skills Flexible availability, including weekends, holidays, and extended shifts during peak periods Previous customer service experience preferred Good knowledge of Lee Canyon community, resort operations, and ski hill offerings