Guest Service Expert Smashburger - On Call (Harrah's Laughlin)

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice!

When you join our team, you’re not just starting a job—you’re building a career with one of the most respected names in hospitality. We invest in our people, celebrate growth, and create an environment where you can thrive.

What Sets Us Apart

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A Culture That Truly Cares about every team member
• Affordable Medical, Dental & Vision Plans with options that fit your needs
• 401(k) with Company Match to support your long‑term financial goals
• Family‑Style Service Culture that makes our workplace feel like home
• Paid Time Off so you can recharge and enjoy life outside of work
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Harrah’s Laughlin is seeking a motivated, service‑driven Guest Service Expert to support the efficient operation of the restaurant. This position plays a key role in staffing in creating memorable guest experiences through warm, attentive Caesars‑style hospitality.

Guest Service Expert At Smashburger – Harrah’s Laughlin

You’re the front-line hero who sets the tone for every guest’s experience. With a smile and hustle, you’ll make sure every order is smooth, every interaction is upbeat, and every guest leaves happy.

Responsibilities

What You’ll Be Rockin’

• Greet Like a Pro: Welcome every guest with genuine warmth and a big smile—make them feel like Family Style VIPs.
• Menu Mastery: Know the menu inside-out so you can answer questions and make tasty suggestions.
• Cashier Confidence: Handle POS transactions quickly and accurately, following all cash-handling procedures.
• Clean & Crisp: Keep counters, floors, and dining areas spotless—table touches, trash duty, and mopping included.
• Food Delivery Flair: Serve up meals with style and check in to make sure guests have everything they need.
• Phone Etiquette: Answer calls with clarity and charm—yes, even when it’s busy!
• Team Player Energy: Jump in to help other outlets when needed and keep the vibe positive.

Qualifications

What You’ll Need

• Experience: At least 1 year in a customer-facing role preferred.
• Education: High school diploma or GED.
• Certifications: Health Card and Alcohol Awareness (Must be 21 years of age).
• Skills: Strong English communication, computer literacy, and a knack for multitasking.

Physical & Mental Stamina

• Stand and walk for your entire shift
• Lift up to 50 lbs and push/pull up to 30 lbs
• Work in hot/cold temps and noisy or smoky environments
• Navigate stairs and confined spaces with ease

Why It’s a Smash

This isn’t just a cashier gig—it’s a chance to be part of a team that thrives on flavor, speed, and personality. You’ll be the face of the brand, making every guest’s visit memorable in the best way.

Be Part of Something Legendary

If you’re ready to bring your creativity, and passion for hospitality to Harrah's Laughlin, we’d be thrilled to welcome you to the Caesars Entertainment family.