Medical Assistant

Job Summary

The Medical Assistant manages medication refills and complete vital signs. Support medication prescribers with day-to-day operations.

Responsibilities

• Manage medication refill line
• Triage medication issues
• Support with prior authorizations 
• Genomind ordering
• Obtain vital signs
• Monitor and report changes in patient symptoms or behavior
• Coordination of care with medication prescribers and other team members
• Ensure all client information is handled as sensitive and confidential 
• Maintain and order needed supplies
• Work effectively as a member of a team
• Create a supportive treatment environment and demonstrating compassion

Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. 
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.  

Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies:

• Adaptability
• Customer Service 
• Decision Making 
• Dependability 
• Ethics 
• Interpersonal Skills 
• Job Knowledge 
• Conflict Management 
• Organization Skills 
• Productivity 
• Self Development 
• Teamwork

Performance Standards & Measurement 

• Compliance with essential and incidental duties; compliance with company policies and procedures.   
• Compliance with state and federal laws and regulations applicable to the business.  

Equipment, Tools & Machines 

• Use of computer, telephone, and other office equipment such as a printer and fax.  
• Use of company network and email domain.  

Working Conditions 

• Air conditioned and well-illuminated office environment and outdoor environment.  
• May have several responsibilities at once.  Interaction with other is constant and can be interruptive.   
• Work may be stressful at times due to high level workflow. 
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.  
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.  
• If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.

Demands  

• Enthusiastic self-starter operating with sustained energy and showing great initiative. 
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.  
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.  
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.  
• Excellent organizational skills.  
• Accepts constructive criticism well in an open and non-defensive manner.  
• Ability to manage conflicting priorities.  Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.   
• Ability to function independently and with flexibility.  
• Ability to work under pressure, handle multiple tasks and interruptions.   
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.  
• Ability to sit, stand, or walk for extended periods of time. 
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.  

Qualifications  

Education:  

• High school diploma or equivalent

Experience:  

• At least 2 years as a medical assistant working in a healthcare setting  
• Required license or certifications: 
• Certificate as a CCMA or RMA 
• Current CPR Certification, highly desirable 
• Narcan Certified, highly desirable