EPIC WORKFORCE MANAGEMENT & TEAMWORK ANALYST

Job Title:

Epic Workforce Management & Teamwork Analyst

Department:

SCH Epic

Full Time/PRN:

Full Time

Job Summary

Responsible for administration, configuration, optimization, support, reporting, maintenance, and integration of Epic Teamwork and Epic ERP Workforce Management and Timekeeping solutions supporting staffing, scheduling, labor management, payroll integration, workforce analytics, capacity planning, and operational efficiency. Works with Human Resources, Accounting and other departments as needed to ensure that current state HRIS (ADP) functionality and future state HRIS development are transitioned seamlessly and that legacy date is preserved.

This position functions within the Epic Department and serves as the primary organizational analyst for Epic Teamwork and Workforce Management solutions. The role reports to the Epic Director and exercises authority to configure, maintain, analyze, and optimize workforce management, scheduling, timekeeping, and related integrations in accordance with SCRMC policies, operational requirements, and regulatory standards. The position may coordinate projects and influence workflow decisions across departments but does not have direct personnel management authority.

Essential Duties & Responsibilities

• Serve as primary analyst for Epic Teamwork and ADP Workforce Management functionality.
• Configure and maintain workforce scheduling, timekeeping, staffing, labor management, and payroll integration workflows.
• Support provider scheduling, staffing optimization, capacity planning, on-call management, and workforce analytics.
• Perform system testing, upgrades, implementation support, validation, and user acceptance testing.
• Develop reports, dashboards, and workforce intelligence solutions.
• Conduct audits and ensure workforce data integrity and regulatory compliance.
• Provide customer support and issue resolution for workforce management workflows.
• Supports a culture of safety by ensuring compliant, reliable processes, maintaining accurate documentation, following policies and regulatory requirements, and proactively identifying and reporting operational or environmental risks consistent with SCRMC Culture of Safety and ISO-based quality standards.

• Promotes a just culture by supporting timely reporting of safety events, near misses, hazards, process failures, and concerns without retaliation.
• Participates in training, competency validation, safety drills, survey readiness efforts, performance improvement, and corrective action activities as assigned.
• Uses appropriate communication tools and escalation pathways to protect patients, visitors, staff, and organizational operations.
• Maintains compliance with SCRMC policies, regulatory requirements, privacy standards, and applicable quality management processes.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Human Resources, Healthcare Administration, Accounting, Computer Science, Nursing, or related field.
• Minimum three years of experience supporting Epic Teamwork, workforce management, timekeeping, payroll, HRIS, ERP, or scheduling applications.
• Experience with workforce scheduling, labor management, payroll integration, and reporting.

Preferred Qualifications

• Epic Teamwork certification preferred.
• Knowledge of healthcare workforce operations.

Skills and Competencies

• Strong analytical, communication, project management, and problem-solving skills.
• Future Epic certifications will be required

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.