IT Technician

Overview

IT Technician Location – Lenexa, KS

The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fullfillment Operation Center and Server Room/Data Center.  Primary Responsibilities:

• Provide technical support for end user and Server Room/Data Center issues of level one complexity.• Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer.• Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues. • Communicate with IT teams, vendors and end users to resolve local issues of level one complexity.• Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents.  • Perform preventative maintenance on a variety of IT equipment.• Apply a basic/working knowledge of fullfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues.  • Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions. • Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed.• Perform Bare-Metal desktop/laptop builds and software installations as directed.• Interact with business customers and react accordingly to changing environments and business needs. • Be able to work independently to staff shifts when needed • Have the ability to lift </=50lbs of materials, tools, or IT related equipment. 

Core Competencies & Accomplishments:

• Technical Institute/ Associate Degree or 3-5 years of formal training/ work experience • General working knowledge of PC/LAN Hardware, operating systems, network and Data Centers • Demonstrate a working aptitude for logical thinking and problem solving of level one complexity  • Demonstrate good communication skills, written and verbal • Ability to work effectively in a fast-paced, team based, customer service oriented environment.   • Ability to lead local projects of level one complexity with supervision.• Ability to engage in higher complexity issues beyond level one as needed.

What you Get:Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference with America's most iconic retail brands.• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on merchandise across all Catalyst Brands.• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. 

About Catalyst: Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success.  Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style.  We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands.  At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.

For more opportunities to join our team please visit our careers page. 

Pay Range