Xerox Printer Production Field Technician

Job DetailsJob Location: Wichita, KS - Lenexa, KS 66214Position Type: Full TimeImageNet is looking to expand our service department with a Xerox Printer Production Field Technician. Looking for someone who is reliable and self-motivated, mechanically inclined and looking for a long-term career. Experience required! Position Summary Responsible for supervising, directing and coordinating the Service Department personnel to provide immediate and quality service to clients/customers and ensure organizational goals are met. Responsibilities include directing, monitoring, supporting, reviewing and evaluating employees’ work performance. Responsibilities Must maintain a valid driver’s license/proof of insurance; follows all policies/procedures in the service department. Performs service calls and installations assigned by Service Manager; assists in sales and customer facing meetings as needed; reports all customer complaints to management for follow up. Inspects and tests equipment to locate and repair problems; assists other Service Technicians in trouble shooting network related issues. Ensures schedule is maintained and delays are properly communicated; pre-calls customers with an estimated time of arrival; keeps Service Manager updated with projects and issues. Recommends changes in installation specifications to simplify assembly and maintenance. Adjusts, calibrates, aligns and modifies equipment; records effects on unit performance. Demonstrates use of equipment to customers following installation or repair; checks functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepares reports detailing work done in connection with installation or repair. Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to network technical support. Discusses layout and assembly procedures and problems to clarify design details and functional criteria of units; assembles complete prototype model. Submits all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time. Uses Company’s internal software systems to manage calls, order parts, etc. Maintains Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels. Inspects vehicles prior to beginning routes to ensure safe operating conditions. Operates equipment in a safe and effective manner to minimize risk of injury, property damage or loss of life. Maintains vehicle, tools and inventory in a neat, clean and organized fashion. Wears company-issued uniform and maintains a neat, groomed businesslike appearance at all times. Communicates with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems. Communicates training needs that may increase effectiveness to Service Manager or Service Manager. Regular, physical attendance on a predictable basis is essential to the performance of this job. Other duties and projects as assigned by Supervisor and/or Management. Knowledge, Skills and Abilities Ability to read and interpret documents such as operating/maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to speak effectively with customers and employees one-on-one or in groups. Willingness to actively help and train others; ability to motivate, develop and direct people as they work and identify the best people for the job. Strong sense of responsibility; understanding of business implications of decisions. Evidence of the practice of a high level of confidentiality; demonstrates commitment to continued professional growth and development. Must be polished, highly organized and capable of effective efficient multi-tasking under deadlines. Strong work ethic and emphasis on attention to detail. Works with integrity and ethically. Computer skills, including knowledge about Microsoft Excel, Word, and Outlook programs and ability to effectively use Company’s own proprietary software systems. Qualifications High School Diploma or equivalent; associate's degree or equivalent from two-year college or technical school preferred. Minimum three (3) years field service experience and manufacturer certifications required.