Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are seeking dependable, enthusiastic individuals who enjoy assisting others, researching vacation destinations, and organizing important details. As a Vacation Support Advisor, you will help clients explore travel possibilities, understand available vacation services, and coordinate arrangements that match their interests and preferences.

This remote opportunity involves supporting travelers with a variety of experiences, including all-inclusive resorts, cruises, family vacations, romantic getaways, luxury accommodations, guided tours, group trips, and international destinations.

Primary Duties & Responsibilities

Respond to vacation inquiries and assist clients with identifying suitable travel options
Gather essential information about preferred destinations, vacation dates, budgets, and special requests
Research available flights, accommodations, resorts, cruises, vacation packages, tours, and excursions
Review destination information and identify experiences that meet individual client needs
Compare supplier offerings, available amenities, package inclusions, and reservation requirements
Prepare personalized vacation recommendations based on client preferences
Explain relevant booking details, pricing considerations, and travel-related services
Communicate with clients through phone, email, and approved online platforms
Assist with coordinating selected reservations using authorized supplier booking systems
Review traveler information and booking details to ensure accuracy
Organize confirmation documents, reservation records, and itinerary information
Monitor important booking deadlines, payment schedules, and required documentation
Provide updates regarding reservation progress and upcoming travel arrangements
Follow up with clients when additional information or decisions are needed
Assist with routine booking questions, reservation adjustments, and general service requests
Maintain professional relationships with prospective and returning clients
Stay informed about destination updates, supplier promotions, and available vacation products

Qualifications & Requirements

Strong interest in customer service, hospitality, and vacation planning
Professional written and verbal communication skills
Friendly, helpful, and client-focused approach
Ability to listen carefully and understand individual preferences
Good organizational skills and attention to detail
Comfortable conducting online research and comparing different options
Ability to manage several responsibilities while meeting deadlines
Dependable follow-through and effective time management
Comfortable working independently in a remote environment
Basic knowledge of computers, email, internet applications, and digital communication tools
Willingness to learn reservation platforms and supplier technology
Reliable internet access and a compatible computer or device
Motivated to participate in training and continued professional development
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Mexico, Australia or another qualifying region
No previous travel industry experience required

Training & Professional Development

Vacation planning and destination research
Understanding client preferences and vacation requirements
Resort, cruise, airline, and vacation package education
Supplier booking platforms and reservation procedures
Preparing vacation recommendations and presenting available options
Customer service and professional communication techniques
Managing booking confirmations and travel documentation
Reservation deadlines, payment schedules, and client follow-up
Industry certification opportunities
Ongoing supplier education and professional mentorship

Opportunity Highlights

Fully remote opportunity
Flexible scheduling with part-time or full-time availability
No prior travel industry experience necessary
Training and certification resources available
Ongoing mentorship and professional guidance
Access to established travel suppliers and booking technology
Opportunities to strengthen customer service, research, communication, organization, and sales skills
Exposure to a wide variety of vacation destinations and experiences
Travel-related discounts and industry benefits where applicable
Opportunities for continued professional growth and leadership development

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