Counter Sales Associate

Job Details: Job Location: Lexington - Lexington, KY, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Branch Operations, Position Summary The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.    Primary Duties and Responsibilities  Assist customers with past invoices  Ensure all billing is up to date from prior day's invoices and tickets  Quote prices and prepare sales orders  Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs  Entering proper information to generate accurate invoices for pick up or delivery  Accurately locate and pick products for order fulfillment  Estimate date of deliveries based on knowledge of production and delivery schedules  Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer  File warranties for customers to ensure they receive credit for said items in a timely manner  Keep accurate notes of all interactions and organize paperwork appropriately  Stock, clean, and maintain show room  Schedule warehouse transfers as needed  Other retail warehouse duties assigned as needed   Qualifications: Required Education:- High school diploma or equivalentRequired Experience:- Previous experience in sales or customer service, preferably in a HVAC or distribution environment- Familiarity with inventory management and point of sale systemsRequired Skills and Abilities:- Strong communication and interpersonal skills- Ability to work effectively in a team-oriented environment- Basic computer proficiency, including Microsoft Office Suite- Strong organizational skills and attention to detail- Ability to handle multiple tasks simultaneously and prioritize effectively