Nestled in the White Mountains, South Mountain Resort is a 116 room property located in the heart of Lincoln New Hampshire. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is embedded in our culture of putting people first. We encourage you to join our service-oriented team where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Pay: $55,000-$65,000 annually

Here’s why you will love it here:
•    Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
•    Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
•    The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
•    Benefit from a company culture that values work-life balance and family-friend
•    Comprehensive 401(k) program with company match contributions to help secure your financial future.
•    Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
•    Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Responsibilities

As Executive Housekeeper, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards.

Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
Complete tasks of all housekeeping department positions as required and needed.
Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service. Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
Ensures carpet and floor maintenance program is in compliance with standards.
Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured.
Hires, supervises, counsels, and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action.
Ensure all departmental staff is working safely and in accordance with OSHA regulations.
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets, and schedules. Conducts departmental meetings.
Lead, direct, supervise, motivate, inspire and hold accountable all team members to reach goals and objectives of the department, HGV and themselves.
Adhere to all departmental policies, procedures, safety standards including OSHA and blood-borne pathogen and grooming standards
Proper use of all cleaners, chemicals and equipment.
Multi-task responsibilities and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and shift coverage on short notice, in order to meet business demands.
Ability to manage Department Financials, Checkbooks, Inventory, Forecasting, and Budgeting.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned, including those normally assigned to a different department.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

3-5 years related experience
2+ Years supervisory experience
Good understanding and use of computers and programs (MS Office, Teams, and OneDrive, others)
Credentials in health and safety training (OSHA, Blood Borne Pathogen, etc.)

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

Familiar with TSW and AS400
Experience with ADP Workforce Manager for staff scheduling

Learn more about this Employer on their Career Site