Back to search
POSITION SUMMARY
Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of
operational duties.
ROLE AND RESPONSIBILITIES
* Solicits outbound freight in order to manage network balance while maintaining a high level of service.
* Interacts with customers and addresses any concerns or issues.
* Forecasts potential customer needs and proactively works to address those needs.
* Responds promptly to customer inquiries and request.
* Processes customer orders with required information to properly pick up and deliver goods.
* Schedules all loading and unloading appointments.
* Tracks all shipments while under dispatch from pick up to deliver.
* Travels as needed.
* Establishes and maintains positive working relationships to meet or exceed customer expectations.
* Receives and carries out instructions.
* Manages regular and predictable attendance.
* Performs other duties as assigned
* Excellent verbal and written communication skills.
* Performs work requiring advanced knowledge while consistently exercising discretion and judgment.
* Solves problems and makes decisions independently.
* Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 10 pounds at times.
* Ability to travel.
CERTIFICATES, LICENSES AND REGISTRATIONS
Valid driver's license
Learn more about this Employer on their Career Site
