This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Specialist, Process supports the development, documentation, and continuous improvement of West’s end-to-end planning framework across process, systems, and master data. This role partners closely with planning process and system leaders to document global standards, analyze planning data flows, and identify system and master data gaps that impact SIOP/IBP effectiveness and operational predictability. This position plays a key role in ensuring process clarity, data accuracy, and governance adherence across Demand Planning, Supply Planning, and related planning functions.

Essential Duties and Responsibilities

Support documentation and maintenance of global end-to-end planning processes
Map and maintain process and data flow documentation across Demand Planning, Supply Planning, capacity modeling, allocation logic, and master data structures
Assist in development and updating standard operating procedures (SOPs), work instructions, and governance materials
Conduct data review and analysis to identify inconsistencies, gaps, or process deviations
Support validation of lead times, capacity definitions, safety stock logic, and resource assignments
Partner with Master Data Governance and site teams to review compliance with established standards
Assist in translating business requirements into structured documentation and system requirements
Support monthly business cadence and operational planning cycles through reporting and analysis
Prepare summaries of process flows and analytical insights as needed
Identify system and process gaps impacting predictability and planning accuracy
Support system enhancements and testing efforts related to planning tools and data structures
Promote enterprise mindset and standardized practices across operating units #LI-AP1 #LI-HYBRID

Education

Bachelor's Degree in Supply Chain-related concentration required
Master's Degree in related field preferred

Work Experience

5+ years required in Supply Chain Engineering, IT, Business, or related field required
Sound knowledge of MS Office and SAP (MM/SD module) required
Experience developing master production schedules and resource planning required
Extensive knowledge and understanding of APO/SNP (SAP’s Advanced Planning and Optimization tool) required

Preferred Knowledge, Skills and Abilities

Ability to comply with the company's safety and quality policies
Working knowledge of SAP/APO/IBP or equivalent planning systems
Experience in process mapping and documentation (e.g., Visio, process flow tools)
Strong analytical and data validation skills
Experience using AI tools and prompt techniques to enhance analysis, streamline documentation, and improve planning process effectiveness
Experience working in global manufacturing or planning environments
Strong written and verbal communication skills
Ability to interpret planning data and translate findings into actionable insights
Detail-oriented with strong organizational skills
Ability to work across functions and manage multiple priorities

License and Certifications

Lean Six Sigma Certification-IASSC preferred
Certified Project Management Professional (PMP)-PMI preferred

Travel Requirements

30%: Up to 78 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

Strong analytical, excel, report development skills and business acumen
Ability to assess opportunities in the business and apply supply chain related solutions
Broad perspective ability to see beyond the boundaries of his/her responsibilities or function
Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures at all levels of the organization. Work well with others in a variety of situations.
Ability to respond quickly, present a concise recommendation and defend it
Strong influencing and negotiating skills
Ability to work independently and make sound judgements
Read and interpret data, information and documents and a strong learning capacity
Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Observe and interpret situations, analyze and solve problems
Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position operates in a professional office environment. May stand or sit for extended periods of time.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening. 

Learn more about this Employer on their Career Site

Senior Specialist, Supply Chain Process