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Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time (6-month contract)
DUTIES & RESPONSIBILITIES:
Take an active role from day one in identifying opportunities to enhance service quality and the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat
Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical and product-related issues
Maintain strong customer satisfaction by ensuring high-quality case handling and timely updates
Meet service level commitments across channels while improving productivity and resolution times
Partner with internal technical experts to educate advertisers on product features, best practices and common issue types
REQUIREMENTS:
Native/fluent German, both verbal and written
Fluent English (minimum B2 level)
Experience in paid campaign management is mandatory
Background in digital marketing (degree in Marketing or a related field is a plus)
Experience in a contact centre or service environment, ideally within Ad Tech or digital advertising
Strong familiarity with social media platforms and a basic understanding of digital advertising
Excellent customer service skills
Ability to work effectively both independently and as part of a team
Available for rotating shifts, Monday to Sunday (initially 07:00 to 19:00, later 24/7)
BENEFITS:
Competitive salary paid 14 times per year
Signing bonus and monthly complexity bonus
Daily meal allowance
Health insurance
Modern office in the city centre, easy to reach by public transport
Comprehensive initial training and coaching
Relocation support for candidates moving from abroad: room in a shared apartment for up to 12 months
And much more!
Learn more about this Employer on their Career Site
