Operations Technician 24x7

We're fast learners,hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.

We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.

If you share ourvision, join us!

Right now, we arelooking for a Operations Technician 24x7 to integrate ourinternal team, based in Lisbon.

Your responsibilitiesinclude:

• Experienceworking with ITSM tools:
  
• Creation and management of Incidents (INC) and Service Requests (RQ);Escalation management, including experience and the ability to coordinate multiple stakeholders throughout escalation processes;
  
• Ensuring first-line resolution of incidents related to infrastructure, networks, applications, and security, or escalating to second- and third-line support teams in accordance with Knowledge Base (KB) procedures.
  
• Experiencewith monitoring across multiple platforms and tools (Infrastructure, Network& Application Operating Center);
  
• Knowledgeof Monitoring and Orchestration software;
  
• Diagnosisand resolution of connectivity incidents;
  
• Infrastructuremonitoring and preventive maintenance;
  
• Configurationof switches, routers, and telecommunications equipment;
  
• Technicalsupport for internal teams and customers;
  
• Technicaldocumentation and maintenance of network records.
  
• 100%On-site (24x7 Shift Schedule).
  

• Degree ortechnical qualification in Networking, Telecommunications, InformationTechnology, or a related field;
  
• Previousexperience in similar roles (preferred);
  
• Knowledgeof networking protocols (TCP/IP, VLANs, Routing, and Switching);
  
• Knowledgeof network equipment and solutions:
  
• Cisco (preferred);
  
• Nokia (preferred);
  
• Stronganalytical and problem-solving skills;
  
• Team-orientedmindset and strong sense of responsibility.
  
• Provideyour feedback on BizChat;
  
• Translatethe next section tooAdd bullet points for clarity.
  

We value:

• ITIL(Information Technology Infrastructure Library) certification – Optional /Considered an asset;
  
• Technicalcertifications such as CCNA, Nokia NRS, or equivalent;
  
• Knowledgeof network security principles and technologies;
  
• Experiencein corporate environments and/or telecommunications operators;
  
• Strongcommunication skills and ability to work independently.
  

• Regular professional development;
  
• Certification paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Claranet: Make ModernHappen!