Patient Services Representative

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. 

Qualifications required 

• High School Diploma or equivalent 

• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic 

• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred 

Essential Job functions and responsibilities 

1. Front Desk Operations: 

• Greet patients and guests with a cheerful demeanor 

• Determine necessary services and direct patients accordingly 

• Collect demographic information and ensure proper signatures for billing accuracy 

• Maintain logs of patient information and manage phone inquiries professionally 

• Manage office supplies and maintain a clean and welcoming environment 

2. Financial Responsibilities: 

• Collect payments via cash, checks, and credit card for co-pays and account balances 

• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts 

3. Facility Cleanliness: 

• Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms 

4. Communication Skills: 

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values 

5. Professional Development: 

• Attend monthly staff meetings and engage in performance improvement activities 

6. Other Duties: 

• Assist management with additional tasks or projects as assigned 

Nonessential Job functions: 

• Support patient care areas by ensuring appropriate supplies are stocked 

• Assist with patient restraint procedures and documentation as needed 

• Attend scheduled meetings as required 

Job Competencies 

• Proficient in navigating and utilizing Electronic Medical Records (EMR) 

• Understanding and compliance with Hospital Policies and Procedures 

• Commitment to ongoing education and professional development 

Physical Requirements:  

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility 

• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance 

• Occasional: Climbing, Kneeling, Distinguishing colors 

• Rarely: Exposure to electric shock and confined spaces 

Work Environment: 

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials