Description

Roofing Service Sales
Livermore, CA

Description

ACS Roofing Service Sales Representative
Position Summary
The Roofing Service Sales Representative is responsible for generating and closing repair, maintenance, and service-level roofing work — inspections, leak repairs, coatings, and small-to-mid-size projects — for commercial and industrial customers. This role is the front line of Allied's service revenue: building relationships with property managers and building owners, accurately scoping service work, and converting inspections and leads into signed work orders.

Success in this role means:

Consistent monthly service sales volume
Fast lead response and high close rates on service/repair work
Accurate scoping that leads to clean handoffs to the service/production team
Strong repeat and referral business from existing accounts

Core Responsibilities

Lead Generation & Pipeline Management

Respond quickly to inbound service and repair leads
Prospect new accounts: property managers, HOAs, general contractors, commercial building owners
Maintain an active pipeline of inspection, repair, and maintenance opportunities
Keep CRM updated daily with lead status, notes, and next steps

Key Outcome: A full, accurate pipeline of service opportunities.

Site Inspections & Scoping

Conduct on-site roof inspections to identify repair and maintenance needs
Document roof condition with photos and notes
Accurately scope the work required (coatings, patching, flashing repair, maintenance plans, etc.)
Coordinate with the roofing service/production team on feasibility and pricing

Key Outcome: Scopes that are accurate, sellable, and easy to execute.

Proposals & Closing

Prepare clear, accurate proposals and estimates for service and repair work
Present pricing and recommendations to customers in person or virtually
Follow up promptly on outstanding proposals
Negotiate and close contracts in line with company pricing and margin guidelines

Key Outcome: Jobs sold accurately and profitably, the first time.

Client Relationship Management

Build long-term relationships with property managers, HOA boards, and commercial building owners
Recommend proactive maintenance plans to reduce future repair costs for clients
Follow up after job completion to confirm satisfaction
Drive repeat business and referrals from existing accounts

Key Outcome: High customer retention and a strong local reputation.

Handoff & Communication

Ensure a smooth handoff from sales to the service/production crew
Confirm scope clarity with the production team to avoid miscommunication or change orders
Stay available to answer customer or crew questions once a job is scheduled

Key Outcome: Minimal job friction and accurate expectations for the customer.

Key Performance Indicators (KPIs)

Sales Performance

Monthly service/repair sales volume
Close ratio %
Average job size
Lead response time

Pipeline & Process

CRM compliance rate
Number of inspections/proposals completed per week
Proposal turnaround time

Quality & Retention

% of jobs requiring rework due to scoping errors
Customer satisfaction scores
Repeat client rate

Required Skills & Experience

1+ years in roofing, construction, or service-based sales preferred
Comfortable performing roof inspections and working at heights
Strong communication and relationship-building skills
Basic estimating/scoping ability (or willingness to learn)
CRM experience a plus
Valid driver's license with a clean driving record

Traits

Self-motivated and responsive
Detail-oriented
Customer-focused
Comfortable in the field, not just the office
Reliable and accountable

Reporting Structure

Reports To:

Roofing Sales Lead / Sales Manager

Works Closely With:

Roofing Service Technicians
Estimating Department
Accounting
Roofing Production Manager

Compensation Structure (Optional Section)

Base salary + commission
Bonus on job margin or upsold maintenance plans
Company vehicle or mileage allowance (if applicable)

Learn more about this Employer on their Career Site