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Medical Front Office - Patient Service Specialist

Select Physical Therapy
Posted 2 months ago, valid for 9 days
Location

Livermore, CA, US

Salary

$23 - $25 per hour

Contract type

Part Time

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Sonic Summary

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  • The Medical Front Office - Patient Service Specialist position in Hayward, California, is focused on providing exceptional patient experiences at the front desk.
  • This part-time role requires a minimum of 1 year of front desk experience, preferably with insurance verification knowledge, and a high school diploma or GED.
  • Responsibilities include greeting patients, scheduling appointments, managing payments, and communicating with various parties like insurance companies.
  • The position offers a compensation range of $23.00 to $25.00 per hour, depending on experience, with weekday hours from 1pm to 6pm.
  • Bilingual candidates (English/Spanish) are preferred, and physical requirements include the ability to walk, stand, and lift up to 25lbs.

Overview

Medical Front Office - Patient Service Specialist

Hayward, California

 

 

Job Description

 

When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.  Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

 

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

 

Schedule:

  • Center Location: 22533 Foothill Blvd, Hayward, CA 94541
  • Type of Employment: Part Time
  • Hours: Weekdays (1pm-6pm)
  • Compensation $23.00 - $25.00/hour based on experience

 

Responsibilities

 

  • Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
  • Schedule patient appointments in person and via phone
  • Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
  • Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

  • High School Diploma or GED

Preferred Qualifications:

  • Bilingual (English/Spanish Speaking)
  • 1 Year of Front Desk Experience 
  • Insurance Verification Experience 

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

 

Equal Opportunity Employer/including Disabled/Veterans



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By applying, a Select Physical Therapy account will be created for you. Select Physical Therapy's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.