Disconnect Resolution Specialist PT

Department: Synergy

Location: Logan UT, In Office or Hybrid (In office Tuesday, Wednesday, and Thursday)

Schedule: Monday - Friday 3 pm - 7 pm or 4 pm - 8 pm MT

Wage: $15.75 per hour plus a performance-based tier system

Overview

Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.

Responsibilities

Coordinate with utility providers, collection agencies and team members to research disconnected accounts
Scan disconnect notices and link them to the appropriate account in the Conservice database
Prioritize urgent disconnect notices and resolve them quickly
Make payments to restore utility services
Medium phone usage-up to 30-50% of work day making outbound calls to providers.

Qualifications

Qualifications

Attention to detail
Self motivated to find the “why” behind the problem and resolve the issue
Able to effectively manage time and prioritize workload
Clear and professional written and verbal communication
Able to develop collaborative relationships with team members
Self-motivated to produce quality work

Education & Experience

High school diploma or equivalent

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